Frequently asked questions

Shipping Rates and Policies

Check our shipping rates, delivery times, and return policies. Secure shipping throughout Spain and Europe with complete tracking on every order.

Find detailed information about shipping costs, delivery times, and our return process. We guarantee secure deliveries with real-time tracking for all your orders.

Discover our flexible shipping options, guaranteed delivery times, and hassle-free return policy. Every purchase includes full protection and tracking from the warehouse to your door.

Customer Service

Contact our customer service team to resolve your questions about orders, products, and shipping. We are here to help you with any questions or issues you may have.

Resolve your questions about orders, products, and shipping. Check our frequently asked questions or contact our customer service team directly.

Information on data protection, transaction security, and account privacy. Learn how we protect your personal data and guarantee secure purchases at Amolia.

Read our terms and conditions of use. Understand your rights and responsibilities when shopping at Amolia, including return policies and product warranty.

Cancel order

You can cancel your order before it has been shipped. Please contact our customer service team with your order number and we will process your cancellation request according to our established policies.

Terms and Conditions of Use and Sale

By making a purchase in our store, you accept our terms of sale. Prices include VAT. We reserve the right to change prices and availability without prior notice. For more information, please consult our privacy policy and terms and conditions.

Product return

You can return any product within 30 days of receipt. The product must be in its original, unused condition with intact packaging. To initiate a return, please contact our customer service team.

Order Changes

If you need to change any item in your order, please contact us as soon as possible. We can manage changes in size, color, or product as long as the order has not been shipped. Once shipped, you will have to wait to receive it and then process an exchange.

Locate or manage my purchases

You can check the status of your order at any time using the tracking link you will receive by email upon purchase confirmation. You can also access your account to view your order history.

Product Issue

If you have received a defective, damaged, or incorrect product, contact us within 48 hours of receipt with photos of the issue. We will send you a replacement or issue a full refund.

Refund progress

Track the status of your refund step by step. Consult information on timelines, necessary documentation, and next steps in your product return process.

Understand how our refund process works. Discover the requirements, processing times, and how to track your return from initiation to credit in your account.

Learn the complete procedure for returning your product and requesting a refund. Find out where to send your item, what documentation to include, and how to verify that your request has been correctly received and processed.

Has the problem still not been resolved?

Email: amolia.esamo@gmail.com
Hours: Mon-Sun 09:00-23:00

Contact us